WHO YOU WILL MEET:

Senior Decision Makers From Railway Infrastructure Owner/Operators With The Following Job Titles:


  • CEOs
  • Managing Directors
  • MDs Of Customer Experience, Marketing & Communication
  • MDs Of Rail Development
  • SVPs Of Business Development
  • Project Directors
  • Commercial Directors
  • Customer Service Directors
  • Communication Directors
  • Chief IT Architects
  • Chief Legal and Corporate Affairs Officer
  • Directors Of Marketing Technologies
  • Head Of Passenger Information & Customer Experience
  • Heads Of Traffic Information Department
  • Heads Of Marketing
  • Heads Of IT
  • Heads Of Passenger Real-Time Information
  • Heads Of Technology
  • Head Of Digital Customer Experience
  • Head Of Customer Relations
  • Passenger Information Managers
  • Passenger Services Managers
  • Station Managers
  • Programme Managers

Plus Industry Stakeholders From...


  • CIS/PIS Hardware Suppliers
  • Mobile App Producers
  • Communication Infrastructure Suppliers
  • Communication Technology Suppliers
  • IT System Suppliers
  • Communications Software Suppliers
  • Social Media Platform Providers
  • Social Media Specialists & Consultants
  • Marketing & IT Consultants
  • PR & Communications Consultants
  • 3rd Party Journey Information & Booking Platforms

FOLLOW US...

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VIA Rail Canada

"The agenda has been carefully crafted to focus on the total journey experience with 'information' being the currency for delivering on...

BUSINESS CASE:

7 Key Reasons To Attend:

  • The only passenger information conference that looks at devising investment strategies based on ‘establishing what the customer actually needs, wants and expects ’, not just what the latest technology is.
  • Gain critical insights on improving the operational response to passenger information during disruption from a customer focused perspective in this unique rail industry dedicated forum
  • Benefit from comprehensive case studies on using social media as a tool for customer engagement, delivering passenger information, and measuring the impact of social media usage on customer experience
  • Hear from a truly industry leading speaker line-up of 25+ Managing Directors, Department Heads and Senior Passenger Information, Marketing, Technology & Business Development Managers from international train operators and public transport organisations
  • Capitalise on experiences implementing on-board WiFi and mobile connectivity solutions as a key cornerstone to enabling timely delivery of information to passengers
  • Find out about the latest technological solutions, tools and mediums for delivering enhanced passenger information and customer experience service
  • Interact with industry leading thinkers in this dedicated rail forum with extended networking opportunities at the exclusive drinks reception included in your pass at the end of after Day One

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