WHO YOU WILL MEET:

Senior Decision Makers From Railway Infrastructure Owner/Operators With The Following Job Titles:


  • CEOs
  • Managing Directors
  • MDs Of Customer Experience, Marketing & Communication
  • MDs Of Rail Development
  • SVPs Of Business Development
  • Project Directors
  • Commercial Directors
  • Customer Service Directors
  • Communication Directors
  • Chief IT Architects
  • Chief Legal and Corporate Affairs Officer
  • Directors Of Marketing Technologies
  • Head Of Passenger Information & Customer Experience
  • Heads Of Traffic Information Department
  • Heads Of Marketing
  • Heads Of IT
  • Heads Of Passenger Real-Time Information
  • Heads Of Technology
  • Head Of Digital Customer Experience
  • Head Of Customer Relations
  • Passenger Information Managers
  • Passenger Services Managers
  • Station Managers
  • Programme Managers

Plus Industry Stakeholders From...


  • CIS/PIS Hardware Suppliers
  • Mobile App Producers
  • Communication Infrastructure Suppliers
  • Communication Technology Suppliers
  • IT System Suppliers
  • Communications Software Suppliers
  • Social Media Platform Providers
  • Social Media Specialists & Consultants
  • Marketing & IT Consultants
  • PR & Communications Consultants
  • 3rd Party Journey Information & Booking Platforms

FOLLOW US...

Peter Williams

Commercial & Customer Service Director

East Coast Trains

Peter is Commercial and Customer Service Director for East Coast trains and is responsible for sales, marketing, revenue and on-board customer service. He is passionate about winning the battle for hearts and minds and making East Coast the favourite mode of travel along the East Coast. Peter has been instrumental in developing the East Coast brand proposition, including launching a vastly improved First Class service, introducing ‘Rewards’ - the industry leading loyalty scheme - and establishing the most sophisticated revenue management system in the rail industry worldwide. He has extensive commercial gained through roles in leading companies including Dairy Crest, Nestlé and Barclaycard and has an MBA from Cranfield School of Management

SBB - Swiss State Railways

"This agenda addresses all aspects of the increasing information demands of modern travellers and gives a broad coverage from...

BUSINESS CASE:

7 Key Reasons To Attend:

  • The only passenger information conference that looks at devising investment strategies based on ‘establishing what the customer actually needs, wants and expects ’, not just what the latest technology is.
  • Gain critical insights on improving the operational response to passenger information during disruption from a customer focused perspective in this unique rail industry dedicated forum
  • Benefit from comprehensive case studies on using social media as a tool for customer engagement, delivering passenger information, and measuring the impact of social media usage on customer experience
  • Hear from a truly industry leading speaker line-up of 25+ Managing Directors, Department Heads and Senior Passenger Information, Marketing, Technology & Business Development Managers from international train operators and public transport organisations
  • Capitalise on experiences implementing on-board WiFi and mobile connectivity solutions as a key cornerstone to enabling timely delivery of information to passengers
  • Find out about the latest technological solutions, tools and mediums for delivering enhanced passenger information and customer experience service
  • Interact with industry leading thinkers in this dedicated rail forum with extended networking opportunities at the exclusive drinks reception included in your pass at the end of after Day One

RELATED EVENTS:


 

 
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