Senior Decision Makers From Railway Infrastructure Owner/Operators With The Following Job Titles:

  • CEOs
  • Managing Directors
  • MDs Of Customer Experience, Marketing & Communication
  • MDs Of Rail Development
  • SVPs Of Business Development
  • Project Directors
  • Commercial Directors
  • Customer Service Directors
  • Communication Directors
  • Chief IT Architects
  • Chief Legal and Corporate Affairs Officer
  • Directors Of Marketing Technologies
  • Head Of Passenger Information & Customer Experience
  • Heads Of Traffic Information Department
  • Heads Of Marketing
  • Heads Of IT
  • Heads Of Passenger Real-Time Information
  • Heads Of Technology
  • Head Of Digital Customer Experience
  • Head Of Customer Relations
  • Passenger Information Managers
  • Passenger Services Managers
  • Station Managers
  • Programme Managers

Plus Industry Stakeholders From...

  • CIS/PIS Hardware Suppliers
  • Mobile App Producers
  • Communication Infrastructure Suppliers
  • Communication Technology Suppliers
  • IT System Suppliers
  • Communications Software Suppliers
  • Social Media Platform Providers
  • Social Media Specialists & Consultants
  • Marketing & IT Consultants
  • PR & Communications Consultants
  • 3rd Party Journey Information & Booking Platforms


Claudio Cassarino

Managing Director

Copenhagen Metro Service

Claudio  Cassarino has more than 25 years of experience in the Public Transport sector at various senior executive positions in Italy and Denmark. Since 2008 Claudio has served as Managing Director for Metro Service, Operator of the award-winning Copenhagen Metro. In recent years, Metro Service has been able to consistently deliver high service availability and impressive customer satisfaction as well as supporting the start-up and mobilization of many newly-built driverless Metros such as Riyadh, Milan, Brescia and Rome. Metro Service is a joint venture between ATM (the largest PT operator in Italy) and Ansaldo STS (the solution provider leader in delivering driverless metros). Claudio is a member of UITP IT & Innovation Committee and has participated as speaker in many conferences such as Scandinavian Urban Transport 2011 and 2012, UITP Conference Vilnius 2011, Real-Time Passenger Information 2012, Urban Transport and Mobility Europe 2011, North African Rail 2010.

DSB - Danish State Railways

"This venue is an excellent opportunity to share experiences, to gain learning and to establish and enforce connections among...


7 Key Reasons To Attend:

  • The only passenger information conference that looks at devising investment strategies based on ‘establishing what the customer actually needs, wants and expects ’, not just what the latest technology is.
  • Gain critical insights on improving the operational response to passenger information during disruption from a customer focused perspective in this unique rail industry dedicated forum
  • Benefit from comprehensive case studies on using social media as a tool for customer engagement, delivering passenger information, and measuring the impact of social media usage on customer experience
  • Hear from a truly industry leading speaker line-up of 25+ Managing Directors, Department Heads and Senior Passenger Information, Marketing, Technology & Business Development Managers from international train operators and public transport organisations
  • Capitalise on experiences implementing on-board WiFi and mobile connectivity solutions as a key cornerstone to enabling timely delivery of information to passengers
  • Find out about the latest technological solutions, tools and mediums for delivering enhanced passenger information and customer experience service
  • Interact with industry leading thinkers in this dedicated rail forum with extended networking opportunities at the exclusive drinks reception included in your pass at the end of after Day One



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