WHO YOU WILL MEET:

Senior Decision Makers From Railway Infrastructure Owner/Operators With The Following Job Titles:


  • CEOs
  • Managing Directors
  • MDs Of Customer Experience, Marketing & Communication
  • MDs Of Rail Development
  • SVPs Of Business Development
  • Project Directors
  • Commercial Directors
  • Customer Service Directors
  • Communication Directors
  • Chief IT Architects
  • Chief Legal and Corporate Affairs Officer
  • Directors Of Marketing Technologies
  • Head Of Passenger Information & Customer Experience
  • Heads Of Traffic Information Department
  • Heads Of Marketing
  • Heads Of IT
  • Heads Of Passenger Real-Time Information
  • Heads Of Technology
  • Head Of Digital Customer Experience
  • Head Of Customer Relations
  • Passenger Information Managers
  • Passenger Services Managers
  • Station Managers
  • Programme Managers

Plus Industry Stakeholders From...


  • CIS/PIS Hardware Suppliers
  • Mobile App Producers
  • Communication Infrastructure Suppliers
  • Communication Technology Suppliers
  • IT System Suppliers
  • Communications Software Suppliers
  • Social Media Platform Providers
  • Social Media Specialists & Consultants
  • Marketing & IT Consultants
  • PR & Communications Consultants
  • 3rd Party Journey Information & Booking Platforms

FOLLOW US...

Ruetger Fenkes

Senior Project Leader

Deutsche Bahn AG

Ruetger began his career in 1997 at the Corporate Strategy practice of Deloitte Consulting (formerly Arthur Andersen Business Consulting), where he managed several international programmes in newly liberalised industries. In 2005, Rütger joined the corporate development department of Deutsche Bahn, where he was in charge of various internationalisation projects. From 2007 to 2010, Deutsche Bahn seconded Rütger to the Railteam, where he was responsible for the alliance’s  distribution and travel information initiatives. Rütger holds a degree in International Business Administration from Newcastle Business School and Düsseldorf University of Applied Sciences.

Since spring 2011 Rütger has been leading the implementation preparation of the new EU Regulation on telematics applications for passenger services. The project, which is co-funded by the rail sector and the European Commission, is a new experience of railway undertakings, infrastructure managers and third party ticket vendors (e.g. global distribution systems, online travel agencies) collaborating in a regulatory framework.

Network Rail

"We are about to embark on a major programme of electrification across the UK and the need to provide an effective and efficient system is...

BUSINESS CASE:

7 Key Reasons To Attend:

  • The only passenger information conference that looks at devising investment strategies based on ‘establishing what the customer actually needs, wants and expects ’, not just what the latest technology is.
  • Gain critical insights on improving the operational response to passenger information during disruption from a customer focused perspective in this unique rail industry dedicated forum
  • Benefit from comprehensive case studies on using social media as a tool for customer engagement, delivering passenger information, and measuring the impact of social media usage on customer experience
  • Hear from a truly industry leading speaker line-up of 25+ Managing Directors, Department Heads and Senior Passenger Information, Marketing, Technology & Business Development Managers from international train operators and public transport organisations
  • Capitalise on experiences implementing on-board WiFi and mobile connectivity solutions as a key cornerstone to enabling timely delivery of information to passengers
  • Find out about the latest technological solutions, tools and mediums for delivering enhanced passenger information and customer experience service
  • Interact with industry leading thinkers in this dedicated rail forum with extended networking opportunities at the exclusive drinks reception included in your pass at the end of after Day One

RELATED EVENTS:


 

 
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