WHO YOU WILL MEET:

Senior Decision Makers From Railway Infrastructure Owner/Operators With The Following Job Titles:


  • CEOs
  • Managing Directors
  • MDs Of Customer Experience, Marketing & Communication
  • MDs Of Rail Development
  • SVPs Of Business Development
  • Project Directors
  • Commercial Directors
  • Customer Service Directors
  • Communication Directors
  • Chief IT Architects
  • Chief Legal and Corporate Affairs Officer
  • Directors Of Marketing Technologies
  • Head Of Passenger Information & Customer Experience
  • Heads Of Traffic Information Department
  • Heads Of Marketing
  • Heads Of IT
  • Heads Of Passenger Real-Time Information
  • Heads Of Technology
  • Head Of Digital Customer Experience
  • Head Of Customer Relations
  • Passenger Information Managers
  • Passenger Services Managers
  • Station Managers
  • Programme Managers

Plus Industry Stakeholders From...


  • CIS/PIS Hardware Suppliers
  • Mobile App Producers
  • Communication Infrastructure Suppliers
  • Communication Technology Suppliers
  • IT System Suppliers
  • Communications Software Suppliers
  • Social Media Platform Providers
  • Social Media Specialists & Consultants
  • Marketing & IT Consultants
  • PR & Communications Consultants
  • 3rd Party Journey Information & Booking Platforms

FOLLOW US...

OVER 30 SENIOR INDUSTRY SPEAKERS INCLUDING:

Chris Scoggins

Chris Scoggins

Chief Executive

National Rail Enquiries

Ron Hartman

Ron Hartman

Executive Vice President Of Global Rail Activities

Veolia Transdev

Vernon Everitt

Vernon Everitt

Managing Director Of Customer Experience, Marketing & Communication

Transport for London

Claudio Cassarino

Claudio Cassarino

Managing Director

Copenhagen Metro Service

Richard Price

Richard Price

Chief Executive

Office Of Rail Regulation

Alex Hynes

Alex Hynes

Managing Director Of Rail Development

Go-Ahead Group

Claus Klitholm

Claus Klitholm

Senior Vice President Of Business Development

DSB

Barbera Moulton

Barbara Moulton

Assistant General Manager For Customer Communications & Marketing

Massachusetts Bay Transportation Authority

David Hytch

David Hytch

Information Systems Director

Transport for Greater Manchester

Riccardo Santoro

Riccardo Santoro

Chief IT Architecture & Innovation Officer: Corporate Strategy, Plans & Systems

Ferrovie dello Stato Italiane

Mohamed Bhanji

Mohamed Bhanji

Director Of Marketing Technologies

VIA Rail Canada

Ruetger Fenkes

Ruetger Fenkes

Senior Project Leader

Deutsche Bahn AG

Peter Williams

Peter Williams

Commercial & Customer Service Director

East Coast Trains

Anthony Smith

Anthony Smith

CEO

Passenger Focus

Transforming Passenger Information Innovation Summit

The expectations of today's traveling public regarding 'Passenger Information' have radically changed due to accelerating innovation in Smart Technologies and Social Media.

Customers now expect Comprehensive, Comparative, yet Simplified Information Services in order to plan a seamless journey.  Furthermore, inadequate passenger information during disruption (PIDD ) is frequently rated as the Number One factor affecting Customer Satisfaction.

At the Transforming Passenger Information: Customer Experience Summit 2013, expert speakers from across the globe will reveal their understanding of customer needs and Solutions for Engaging With Customers throughout the entire door-to-door journey.  In addition, they will showcase their experiences with improving the delivery of accurate Passenger Information During Disruption across multiple mediums.

These are key issues impacting future business growth within the rail industry, making this an exceptionally valuable opportunity to learn from the experiences of others and enabling you to gauge the most effective technologies and information mediums to invest in and allocate resources to.

"The agenda has been carefully crafted to focus on the total journey experience with 'information' being the currency for delivering on the promise of the customer experience. It should be of interest to all railways operating in a deregulated and competitive environment" - Mohamed Bhanji, Director Of Marketing Technologies, VIA Rail Canada - Speaking at the Summit

Statistics taken from the UK's National Rail Enquiries show that the majority of the 62 million train enquiries were made by telephone call. In 2010, of the 250 million enquiries made, less than 5% of these were by phone.  This shows an 80% reduction in calls made. Such significant change in less that an decade clearly exemplifies the changing dynamics of customer preferences for passenger information.

In order to adapt to these increasingly fast moving trends, stay competitive and meet franchise obligations, train operators must drive innovation in their delivery of passenger information services.

Key Topics Include:

PASSENGER NEEDS: Benefit From The Strong Focus On Establishing Customer Needs Regarding Passenger Information Services To Understand The Most Beneficial Allocation Of Investment And Resources

CAPITALISING ON SOCIAL MEDIA: Learn How To Execute A Social Media Strategy That Improves Engagement With Customers And Translates Into A Return On Investment

PASSENGER INFORMATION DURING DISRUPTION: Uncover Best Practices On The Most Effective Operational Delivery Of PIDD

INTERMODAL & CONNECTION INFORMATION: Hear Real Industry Solutions For Enabling Intermodal Connection Information And Ticketing Services

TARGETED PERSONALISED INFORMATION: Gain From The First Hand Experience Of TOCs With Delivering Targeted And Personalised Real-Time Information To Passengers

REAL-TIME PASSENGER INFORMATION: Learn From Leading Train Operators Who Have Successfully Implemented RTPI On-Board, In Stations And To Staff

ONE SOURCE OF TRUTH: Examine Industry Successes In Implementing A Central Source Of Information To Deliver Consistent, Accurate Passenger Information Across Multiple Mediums

ON-BOARD CONNECTIVITY:  Profit From Solutions For Enhancing Mobile And Wi-Fi Connectivity On-Board

FUTURE SOCIAL & TECHNOLOGICAL TRENDS: Engage In Constructive Discussion On Current And Future Technologies To Explore Their Potential Impact On Passenger Information And How To Best Harness Them 

Download The Full Agenda Here

SBB - Swiss State Railways

"This agenda addresses all aspects of the increasing information demands of modern travellers and gives a broad coverage from...

BUSINESS CASE:

7 Key Reasons To Attend:

  • The only passenger information conference that looks at devising investment strategies based on ‘establishing what the customer actually needs, wants and expects ’, not just what the latest technology is.
  • Gain critical insights on improving the operational response to passenger information during disruption from a customer focused perspective in this unique rail industry dedicated forum
  • Benefit from comprehensive case studies on using social media as a tool for customer engagement, delivering passenger information, and measuring the impact of social media usage on customer experience
  • Hear from a truly industry leading speaker line-up of 25+ Managing Directors, Department Heads and Senior Passenger Information, Marketing, Technology & Business Development Managers from international train operators and public transport organisations
  • Capitalise on experiences implementing on-board WiFi and mobile connectivity solutions as a key cornerstone to enabling timely delivery of information to passengers
  • Find out about the latest technological solutions, tools and mediums for delivering enhanced passenger information and customer experience service
  • Interact with industry leading thinkers in this dedicated rail forum with extended networking opportunities at the exclusive drinks reception included in your pass at the end of after Day One

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